Conduct Web Survey

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This section explains how easy it is to conduct a web survey with SurveyGold. It also explains how to receive web survey responses.

• Conducting Your Web Survey

  The CONDUCT SURVEY tab folder is the place to conduct web surveys. Web survey responses may be entered:

  • by a surveyor from a web survey response received via email
  • by SurveyGold automatically from a web survey response stored on the SurveyGold web site

   

• Using the "Email" Web Survey Processing Feature

  This feature processes web responses as follows:
  

  • When the respondent clicks the Submit Responses button in the web survey form, the responses are sent immediately to the SurveyGold web site.
  • The SurveyGold web site then emails the responses to you immediately. The responses are not stored on the SurveyGold web site.
  • When you receive a web survey response via email, you may then enter it into SurveyGold as if it was from a questionnaire-based survey. These steps are outlined in the Conduct Paper Survey section.

  The steps involved in conducting a web-based survey using the email processing feature are as follows:

  	Step 1 - Setup your survey.
  	Step 2 - Save your survey as a Web file using the Email option.
  	Step 3 - Distribute the web survey form to a respondent.
  	Step 4 - Receive an email containing responses from a respondent.
  	Step 5 - Add a new respondent record.
  	Step 6 - Enter respondent information (if provided).
  	Step 7 - Enter responses.
  	Step 8 - Conclude survey.

   

• Using the "Record" Web Survey Processing Feature

  This "Round-Trip Web Survey" feature provides the most efficient means of web survey response processing as follows:
  

  • When the respondent clicks the Submit Responses button in the web survey form, the responses are sent immediately to the SurveyGold web site.
  • The SurveyGold web site then stores them in a private folder accessible only by you. If this is the first set of responses submitted on that particular day, SurveyGold emails you a notification of new responses.
  • From within the CONDUCT SURVEY tab in SurveyGold, click the Get Web Responses button. This downloads and imports the web survey responses into SurveyGold. The responses are permanently removed from the SurveyGold web site at this time.

  The steps involved in conducting a web-based survey using the record processing option are as follows:

	Step 1 - Setup your survey.
	Step 2 - Save your survey as a Web file using the Record option.
	Step 3 - Distribute the web survey form to a respondent.
	Step 4 - Automatically import web responses.

 

• Distributing the Web Survey Form to a Respondent

The only requirement for conducting your web survey is that a respondent's computer must be connected to the Internet at the time they click the Submit Your Responses button in your web survey. In other words, all respondents must have access to the Internet and be connected to it at the time they submit their responses.

Inviting Respondents to Participate in a Survey via Email

If you want to invite your respondents via email to participate, the most effective way to deploy a web survey to a known set of email addresses is to do the following:

	Step 1 - Have your webmaster place the web survey form on a web server where your respondents can access it via an Internet address (commonly referred to as a Uniform Resource Locator or URL). For example, the URL to a web survey might be something like http://www.mywebsite.com/mysurvey.htm
	Step 2 - Using your own email program, send an email message to your distribution list inviting them to participate in the survey. Be sure to include the link (URL) to the web survey in the email invitation.
	Step 3 - When the respondent clicks on the link in your email message to them, the web survey form opens and they can then complete the survey. This ensures that the respondent is online when completing your web survey. Therefore, their responses will be properly processed.

 

Note: You may also email your web survey as an email attachment to your respondents. However, it is important to know that their web survey responses will not be processed if they are not connected to the Internet and attempt to click the Submit Your Responses button in your web survey. If you choose to distribute your web survey in this manner, you should instruct the respondent to be online when they submit their responses to your web survey form.

 

Inviting Respondents to Participate in a Survey via a Link from Your Web Site

If you want to invite your respondents via a link on your web site to participate, the most effective way to deploy a web survey in this manner is to do the following:

	Step 1 - Have your webmaster place the web survey form on a web server where your respondents can access it via an Internet address (commonly referred to as a Uniform Resource Locator or URL). For example, the URL to a web survey might be something like http://www.mywebsite.com/mysurvey.htm
	Step 2 - Include the link (URL) to the web survey in an appropriate location on your web site.
	Step 3 - When the respondent clicks on the link in your web page, the web survey form opens and they can then complete the survey. This ensures that the respondent is online when completing your web survey. Therefore, their responses will be properly processed.